Refund Policy

We want every Olympus Flowers delivery to be perfect. Because flowers are perishable and orders are produced specifically for you, this policy explains how we handle refunds, cancellations, and quality issues so expectations are clear up front.

1. How we charge

Card payments are charged in full at the moment you place your order. Refunds, when due under this policy, are issued to the original payment method and typically appear within 5-10 business days depending on your bank.

2. Full refund (100%)

You will receive a full refund if any of the following apply:

• You cancel 24 hours or more before the scheduled delivery date.
• We cancel the order on our end (e.g. inventory, route, or quality issue).
• We deliver an arrangement that does not reasonably match what was ordered.
• The arrangement arrives damaged or wilted because of how it was prepared or transported, and you let us know within 24 hours of delivery (with photos).
• We are unable to deliver to the address you provided after reasonable attempts and you decline a redelivery to a different address.

3. Partial refund or store credit

We may issue a partial refund or store credit (typically 25-50%) when:

• A demonstrable but localized quality issue affects part of the arrangement (e.g. one or two stems).
• The recipient was unavailable and a redelivery had to be made (covers the additional delivery cost only).
• You request a substitution after the order has been confirmed and we incur extra material cost.

4. Late cancellations (less than 24 hours)

Because preparation, sourcing, and routing usually start the day before delivery, late cancellations may be subject to a fee equal to the non-recoverable cost of materials and labor — in practice, up to 50% of the order total. We will always try to rebook your order for a different date at no extra cost before applying any cancellation fee.

5. Substitutions are not refundable

Floral availability changes by season and region. We may substitute individual flowers, container colors, or accessory items with components of equal or greater value while keeping the overall style, palette, and feel of the arrangement. These good-faith substitutions are part of our service and are not, by themselves, a basis for a refund.

6. Recipient refusal

If the intended recipient refuses the arrangement at the door, the order is considered fulfilled and no refund is due. We will return the arrangement to the sender on request, at the sender’s expense.

7. Wrong address provided

We deliver to the address provided at checkout. If the address is incorrect or incomplete (missing apartment, suite, gate code, etc.) and we cannot deliver, the order is considered fulfilled. We are happy to attempt redelivery to a corrected address for an additional delivery fee.

8. Holiday and event orders

Orders for major holidays (Mother’s Day, Valentine’s Day, Father’s Day, etc.) and pre-announced limited-edition or seasonal collections cannot be cancelled within 72 hours of the holiday delivery date. Date changes are subject to availability.

9. Disputes & chargebacks

We aim to resolve every issue directly. Please reach out to us before opening a chargeback with your card issuer; chargebacks initiated without first contacting us may delay resolution by 30-60 days while the bank investigates.

10. How to request a refund

Email support@olympusflowers.com or call +1 (786) 822-9164 with your order number, a brief description of the issue, and (if applicable) clear photos within 24 hours of delivery. Most refund decisions are made within 1 business day.